Participants must arrive 15 minutes prior to ALL scheduled start times.

If the participant:

  • is more than 10 minutes late from the class start time;
  • does not have the correct (or insufficient) identification;
  • does not complete the pre-learning course materials (where required);

Under these circumstances the course fees are non-refundable and entry to class is not permissible.

Forklift Booking Conditions / Refund Policy

If you fail to attend your scheduled course, the course fee in non-refundable and will need to be re-booked again at the full price.

Cancellation Fees:

  • If you cancel your course and give less than 7 days notice, your course fees are Non-Refundable
  • If you cancel your course and give more than  7 days notice your money will be refunded minus a  $20 Cancellation Fee

Rescheduling Fees:

  • No rescheduling of courses is permitted within 7 days of your scheduled course date.
  • Rescheduling a course that is scheduled in more than 7 days time incurs a 50% rescheduling fee.

Due to the heavily discounted course fees, a Doctor’s Certificate cannot be accepted to reschedule courses.

Any rescheduling fees must be paid prior to a new date being set.

  • All two day courses are held over consecutive days;
  • Once the course has commenced, course fees are non-refundable and rescheduling for any reason, including illness, cannot be done.

General Booking Conditions and Refund Policy

  • If we cancel a course at any time, participants will be offered the option to reschedule to an alternative class (at no extra cost), or receive a full refund of the course fees. No additional monies will be reimbursed to the participant for any other expenses incurred, or inconvenience caused.
  • Refunds will be made by the same means with which the original payment was made (i.e. EFTPOS payment would result in an EFTPOS refund) and will be made to the same person that made payment.
  • A fee of $15 per certificate will apply for any Certificates that need to be re-issued.  Additional fees may apply for reissuing of Government Licenses or certificates.
  • If deemed Not Yet Competent, in forklift courses all participants are eligible to re-sit the theory session and assessment on another day at no additional cost. If deemed Not Yet Competent a second time in the Theory assessment, the participant is required to re-sit the theory session and assessment again and a fee of $70 will need to be paid prior to a new date being set.
  • If deemed Not Yet Competent in the practical assessment for forklift courses, participants are able to book into an additional practical training session and sit a Practical re-assessment for a fee. The fee for a full day of practical training and assessment is $160.